When did this happen?
...it is fine, lets try a "System Restore", do you know the version of windows that you have?
check this video, it will show you the steps to follow: https://www.youtube.com/watch?v=upbpNDYYlV8
...make a restore to time previous to the icons moved!
...One thing at a time, the $12 have to be issued with Customer Support, I am Tech Support, I have no access to your account info, you can address you questions about money toXXX@XXXXXX.XXX
About the Icons,now you are saying that the issu have 1 year hapending,, what else can you tell me about it?
So, your icons, are side ways?
press Alt, Ctrl and Up arrow keys togethe!
press Alt, Ctrl and Up arrow keys together!!
...aAny thing else that I can do for you.*If my assistance was helpful, please remember to RATE the quality of my service.
...I see you have been disconnected, so I closed our "Chat", I'll keep in line in case you have any doubt in you require assistance. Our chat may be over but you can still continue formulating questions regarding this issue, you can also back to this page to see our conversation. Next step?If you have finished, please RATE the answer provided, or, you can inquiry using the box located below. I'll appreciate for RATING my service so my work can be recognized.