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Hi, I bought a Hanvon touch screen computer running Windows

Pregunta del cliente

Hi, I bought a Hanvon touch screen computer running Windows 7. I want it to find my wifi network but it keeps telling me there is a modem error. My regular computer, Acer has no problems finding the network. I can connect the two comps together with a Belkin cable to tranfer some files but I want the Hanvon to connect to the net so I can download files emails etc.
Can you help?
Enviada: hace 5 año.
Categoría: Informática
Experto:  ratonxi escribió hace 5 año.
hi! Thanks for using JustAnswer:


Is it a wired or wireless connection ?.


If it's wired, you cannot use the belkin cable to connect to the internet. There are two types of RJ45-ethernet-cables, the crossover and the normal one. You can see the differences clicking here . The crossover is used to interconnect computer directly and the patch cable is use to connect a computer to the internet. So, you would have to change your belkin crossover cable.


If it's wireless, ¿ Do you try copying the same configuration for both computers but with different ip address?. Click here to see a video on how you can change you ip address in windows 7.


Regards! Hope that helps!







Cliente: escribió hace 5 año.
OK I am trying to connect to a different network in another country. It doesnt connect here either. It has nothing to do with the original network. I will look at the video and see if there is something I can do. Thanks Andrew
Cliente: escribió hace 5 año.
OK I am trying to connect to a different network in another country. It doesnt connect here either. It has nothing to do with the original network. I will look at the video and see if there is something I can do. Thanks Andrew

tried it, no change, still gives 651 error
???
Experto:  ratonxi escribió hace 5 año.
hi! Ok, then it's a windows 7 related error. Download this file , it's a .zip file. Decompress it in the folder: C:\Windows\System32\drivers , you must overwrite the existing files. In the .zip there are a file called, raspppoe.sys which is a patched driver for windows 7. By this method, you should avoid the message error 651 and connect correctly to the network.


Regards!

Cliente: escribió hace 5 año.
well I tried to copy the file but get a note I need permission from Trustedinstaller before I can make the exchange. where is that? Sorry to be so dumb with this, thanks for the help.
Andrew
Cliente: escribió hace 5 año.
well I tried to copy the file but get a note I need permission from Trustedinstaller before I can make the exchange. where is that? Sorry to be so dumb with this, thanks for the help.
Andrew

Also have the log for the network from the computer if you need it.
Experto:  ratonxi escribió hace 5 año.
hi! Ey, don't bother! I'm here to help you. You should check this web page , you get that error because you don't have permissions to delete those files. You should add you windows account as owner of the system32 folder, before you can overwrite the files. The method to do this is explained in the web page. Follow it, and then you should be able to overwrite the defective raspppoe.sys of your system an solve the problem.


Regards!

Cliente: escribió hace 5 año.
Yep got through the new ownership challenge, had to change it for the actual file as well as the file I was replacing it with.
Now I get a 797 error, cant find the modem???
What next?
Andrew
Experto:  ratonxi escribió hace 5 año.
hi! It's strange, because the error 797 is more present in Windows 2000 than in Windows 7. The error tells that the modem is busy, and you cannot access to the connection. I would reinstall the modem, go to, "start", then "control panel" and, in the next window, click in "system and security". Click in the "device manager" link, a new window will pop up. Now expand the network interfaces, you should see your modem. Select your modem and right click over it and select uninstall. This will uninstall the modem. Now reboot. Windows should detect the modem after start up, and you can install the modem again-this time is a fresh install, so the modem won't be busy, and you won't get any error. If the modem is not detected, you can go again to device manager, and click in upper icons, "Search for new hardware". After that, you should complete the modem wizard to configure the network.


Best Regards!

Cliente: escribió hace 5 año.
ok done that, now windows did not see the modem and I checked the device
drivers for the modem and it says windows cannot load the driver for the WAN Miniport (PPPOE). driver corrupt or missing (code 39)

So do I need to download a driver for the modem?
thanks
Andrew
Experto:  ratonxi escribió hace 5 año.
hi! Networks = nightmares haha. You can see the WAN Miniport on the device manager:



1. Go to device manager and select "Show Hidden Devices" under the View menu.

2. Expand Network adapters. You should see the WAN Miniport (PPTP)



Now, try to remove it. Then reboot, while booting, windows should detect the new hardware and reinstall the drivers for it. If windows cannot reinstall those drivers, probably they will be corrupted. Write the model of the wifi card, and I will get the correct drivers for you.


Regards!





Cliente: escribió hace 5 año.
no windows cant install it. where do I find the details of the wifi card?
thanks
Andrew
Experto:  ratonxi escribió hace 5 año.
Do you have the model of the computer? Apart from the brand, Hanvon, do you know the model?
Cliente: escribió hace 5 año.
the model number is XXXXX
HANVON HANWANG TOUCHPAD
Thanks
Andrew
Experto:  ratonxi escribió hace 5 año.
ok, you can download the wireless drivers clicking here . Try to install them, this will reinstall the wifi card, and update the drivers. Hope that drivers work well, they are from the official hanvon website. After the installation procedure, reboot.

Regards!

Cliente: escribió hace 5 año.
OK the install went well and the computer sees the connection. Still it has problems connecting and the windows diagnostics says there is a problem with adapter or access point, of course cant fix it. I have turned off the modem and on again. its fine with the other computers but still not this one.
So?? This is getting very annoying, thanks for staying with me.

Andrew
PS merry xmas
Cliente: escribió hace 5 año.
OK the install went well and the computer sees the connection. Still it has problems connecting and the windows diagnostics says there is a problem with adapter or access point, of course cant fix it. I have turned off the modem and on again. its fine with the other computers but still not this one.
So?? This is getting very annoying, thanks for staying with me.

Andrew
PS merry xmas

With further investigation the diagnostics reports a possible problem with local area connection * 5 adapter
Cliente: escribió hace 5 año.
I found the *5 to be the network for the Mac computers we have here. I deleted that and then was left with the *3 which is the adapter that sees the modem. It still does not connect to it though. Looking forward to some more of your genius.
Andrew
Cliente: escribió hace 5 año.
This is the last time I am going to try this. I need this fixed, please help.
Andrew
Ha respondido
viernes, 24 de diciembre de 2010 11:20 EST
OK the install went well and the computer sees the connection. Still it has problems connecting and the windows diagnostics says there is a problem with adapter or access point, of course cant fix it. I have turned off the modem and on again. its fine with the other computers but still not this one. So?? This is getting very annoying, thanks for staying with me. Andrew PS merry xmas

Ha respondido
viernes, 24 de diciembre de 2010 11:23 EST
OK the install went well and the computer sees the connection. Still it has problems connecting and the windows diagnostics says there is a problem with adapter or access point, of course cant fix it. I have turned off the modem and on again. its fine with the other computers but still not this one. So?? This is getting very annoying, thanks for staying with me. Andrew PS merry xmas With further investigation the diagnostics reports a possible problem with local area connection * 5 adapter

Ha respondido
viernes, 24 de diciembre de 2010 11:59 EST
I found the *5 to be the network for the Mac computers we have here. I deleted that and then was left with the *3 which is the adapter that sees the modem. It still does not connect to it though. Looking forward to some more of your genius. Andrew
Editar
Experto:  ratonxi escribió hace 5 año.
Wow, I'm so sorry, I forget about this threat!. Thanks for requesting me.


Ok, you almost did it. I think you have problems with the configuration of the connection. Click on "Start", go to "control panel" and then double click over "network connections". Over there you will see the networks devices, one of them should be the wireless connection. Right click over the icon, and then click on "properties". In the new window, select Internet Protocol TCP/IP and click over the properties buttom. You should see something like this . Select obtain and ip automatically and also DNS automatically and the click in ok and ok once again. Test if you can connect to the network.

If this doesnt work for you, then you will have to configure manually the ip address and the DNS servers. If you don't know what to write there, you can copy the numbers from one of the others computers with good internet connection but you will have make one change. In the "IP address" field, on the good connection computer, you will have something like 192.168.1.2 - you will have to change the last number to another one, for example 192.168.1.3 . And that's it. You only will have to copy the internet properties options from the good connection computer, to the hanvon.


Hope that helps!





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