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I have a problem with printing to an HP5550. The software says

Pregunta del cliente

I have a problem with printing to an HP5550. The software says the printer is ready and working correctly. When I try to print the documents come up as pending and on further investigation I get a message saying the printer is switched off but it is not!
Enviada: hace 5 año.
Categoría: Informática
Experto:  escribió hace 5 año.
Hi,

can you try reinstalling the printer software, downloaded from this page and install it.

Tnks
Rady, Informática
Categoría: Informática
Clientes satisfechos: 24
Experiencia: Tecnico administador de sistemas
Rady y otros otros especialistas en Informática están preparados para ayudarle
Experto:  elvis1231 escribió hace 5 año.
good afternoon
What you should do is turn off the computer, turn the printer off and unplugging the cable for a few minutes
then back on,
first delete the remaining sheets, the printer must have a button that says cancel

another option
uninstall the printer, then reboot and reinstall


http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=71897&lang=es&cc=mx&taskId=135&prodTypeId=18972&prodSeriesId=71895

si la respuesta le ha servido aceptelo como correcta
cualquier duda , estoy encantado de ayudarle

un saludo
Cliente: escribió hace 5 año.
I had already done this and unfortunately I still get the same problem
Experto:  elvis1231 escribió hace 5 año.
it is best to uninstall everything and reinstall it, but turning on the printer until the software installation quee prompted.

check the USB cable that is connected, plug in another USB port
another option
I recommend you restore your computer to a point where the team works well, follow these steps
start-all programs-accessories-system tool-system restore

there a date from the computer was operating properly, then restart the computer and test if it works
if the answer has helped him mention that he has helped expert

greeting
Cliente: escribió hace 5 año.
This is a problem that has occurred since changing the operating system from XP to windows 7. So I do not have a restore point to return to.
Experto:  elvis1231 escribió hace 5 año.
Good afternoon
is watching you, do not know what software is downloaded, since seeing the hp page not found drivers for your version of Windows 7, that is incompatible because they have not yet created for that version, without more information I found important, as so you can operate your hp 5550 is not necessary to install the drivers, and that automatically turn on your computer, connecting lel USB cable, computer, install a compliant drivers for your printer
follow these steps
The driver for your product is included in the operating system
Windows 7

Introduction
The drivers for your HP product included in the new operating system Windows 7. No need to download drivers for your product. Simply connect the printer to the computer with a USB cable and Windows 7 will automatically install the driver for your product.
With the controller built into the operating system
A driver is already included in the operating system Windows 7
Some buttons do not work product and some of the advanced product features are not available. For more information on your driver built into the operating system and see alternative solutions for the lost functions, see the FAQs that are listed below.
Install the print driver built into the operating system Windows 7
When you connect the product to the computer, Windows 7 detects the hardware and automatically installs the correct driver. Will be notified when the installation begins and when finished. No need to download any software or insert the product CD.
Step 1: Install the driver built into the operating system
Follow these steps to install the basic Windows 7.
1.Turn the product.
2.Connect the USB cable to the product and then to the machine.
3.Windows 7 detects the hardware and automatically installs the correct driver. A window with a notification on your computer when the installation is complete.
Your basic Windows 7 is already installed. Some features are not available, but may use alternative procedures. See the FAQ section below.
Step 2: Print a document
Print from any program to make sure the printer is working correctly.
1.Open a document in the software application in which it was created.
2.Click File and then Print.

if the answer has helped him mention that he has helped expert
Cliente: escribió hace 5 año.
This is what I had aleady done before contacting Just Answer. Everything appears correct until I send a document to the printer when it then comes up as pending and then printing troubleshooting required. I have run some programs and it then indicates that the printer is switched off but it is not!
Experto:  elvis1231 escribió hace 5 año.
Start go control panel-printers and other hardware-view installed printers and faxes. , There right click the printer and remove it yours, and then also uninstall the printer from Add or Remove Programs

there may be conflict because they have not removed the printer from printers and faxes installed


Method 1: Verify the printer connection.

1. Check for any error messages from the printer. To do this, click the right mouse button (mouse) on an empty area of ​​the taskbar and click Minimize all windows. If the printer has an error message sent to the computer, you can see on the screen.
2. If no error message, make sure the printer is turned on, online and properly connected to your computer.
3. If using a switching device, try connecting the printer directly to your computer. See the printer documentation for more information.
4. Make sure the printer has paper and make sure there is no jam.
5. Check the printer queue. In the Windows Start menu, select Settings and click Printers. Then double click on your printer. If there are files in the print queue, wait for it to print or delete them.
6. Turn the printer back on. This will clear the printer memory. Try printing again.

Back to top
Method 2: Reset the Regional Settings in Control Panel

1. In the Windows Start menu, select Settings and click Control Panel.
2. Double-click Regional Settings.
3. Regional Settings tab, choose a different setting from the list (there are several country settings that use Spanish). Then click OK.
4. Restart the computer.
5. Return to Regional Settings in Control Panel and choose your original regional setting.
6. Click OK and then restart your computer.

Back to top
Method 3: Capture a printer port for network
Before beginning this procedure, please contact the network administrator to make sure you have the correct path for the network printer.

1. In the Windows Start menu, select Settings and click Printers.
2. Click the right mouse button (mouse) on the printer icon and then click Properties.
3. In the Details tab, click Capture Printer Port.
4. In the Device box, click a port used by another printer.
5. In the Path box, type the network path to the printer, and then click OK to close the Capture Printer Port dialog.
6. In the Print to the following port, click the port you chose in step 3, and then click OK.

Back to top
Method 4: Reinstall the printer driver

1. In the Windows Start menu, select Settings and click Printers.
2. Click the right mouse button (mouse) on the default printer, and then click Delete. If asked if you want to remove files left on your system, click Yes.
3. Double-click Add Printer and follow the instructions to reinstall the printer driver.

When reinstalling the printer driver, the Microsoft Windows operating system corrects many system files and registry keys.


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