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Formule su propia pregunta a Ing. Navas
Ing. Navas
Ing. Navas, Ing. en Electrónica
Categoría: Informática
Clientes satisfechos: 1926
Experiencia:  Especializado en HW, SW e Infraestructura de Redes.
61714763
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hello.....we recently installed Windows 7 and since having

Pregunta del cliente:

hello.....we recently installed Windows 7 and since having done so, the majic Jack has been blockicg the function of the computor. how is it that your company has not fixed this problema.

My second point is, we have paid 5 years in advance and were told we need majic Jack plus...will this money be applied to any further purches?

On a previous conversation, a Young man said we have to pay 23 dollars for your help. why do I need to pay an extra fee to get service from your company
our number is XXXXX 721 0245

awaiting your rsponse thank you
Enviada: hace 4 año.
Categoría: Informática
Experto:  Ing. Navas escribió hace 4 año.
Greetings.

About the "...the majic Jack has been blockicg the function of the computor...", ¿what software are you installing? ¿is the original that came with the MagicJack? ¿When did you purchase this MagicJack?

There is an update, it is provide for the owners of MagicJack for download, for that I need you to contact Customer Care, in order to provide the URL.

About the 5 years, Customer Care will check the status of the account, use the next link:

MagicJack Customer Care

Any thing else that I can do for you?
Cliente: escribió hace 4 año.

we purchased the majic Jack some 5 years ago will the update take care of our problems

Experto:  Ing. Navas escribió hace 4 año.

...yes, take in consideration that Windows 7 didn't exist 5 years ago, the update is for users like you.

Use the link and contact Customer Care.

MagicJack Customer Care

Cliente: escribió hace 4 año.

thank you....I have been unable to contact customer care....every time I begin to write, the program is dropped.I have now tried 5 times.


 


Is there a telephone number where I may call?

Experto:  Ing. Navas escribió hace 4 año.
...sorry but that is the only way available reach Customer Care, Have you try with another Web Browser Like Firefox o Chrome?

Can you wait an hour? they are busy right now.
Experto:  Ing. Navas escribió hace 4 año.
...there is this phone: 1-561-594-9925; They say this phone number is XXXXX for billing questions, but it is the only way to get a hold of a live person.
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