computer crash in which I lost all my installed software programs. After restoring the computer I want to reinstall the studio software which is denied by the system advising me that the code xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx DO IS NOT CORRECT although I had used it successfully in similary occasions in the past, when I was forced to reinstall Pinnacle Studio 14 Ultimate. It is the code indicated on the box of the respective studio software. Please, find a solution for the problem as soon as possible, because I am in the middle of a video production for which I have a delivery deadline. Thank you for your help. Christian Will
Hi there, I'm David.
First of all be carefull with the code, i will do a claim for you to the moderators who they will delete your key from you information.
Is your key original? In this case the best choice is make a claim to pinacle, because you told us that your computer suffer a crash, is posible in this situations have a conflict with the third softwares.
Remember that the mayority softwares have only one key for one computer. In this situations the owner have to delete the software from the original hardware if the client want to move the software to the other computer.
So, i advice you in this situations first to make a claim to pinnacle, they must check your key, the url is this: http://corel.force.com/pinnacle/pselectProduct?lang=es
There is a form, please confirm the fields and send a claim.
In other way your posibilities as final user with your problem is to try to clean your computer if you have not formated your pc, so I clean the registries entries with ccleaner, i paste you the url: http://www.filehippo.com/download_ccleaner/download/f6052621add5be33045171b120931064/
First execute that software, then restore your operate system to the other date who you know that it runs ok, and restart.
If you need more information please contact to me, i will support your with your problem.
Please, don´t forget to evaluate my answer, is very important for us, thanks so much, have a good day!
Sorry, y pasted you a link from pinnacle spain, it is in english: http://corel.force.com/pinnacle/pselectProduct?lang=uk