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GreetingsMy name is***** am going to assist you to noght!
When did you started to note this issue?Did you recently drop the phone?
What version of iPhone do you have?
...I can see that you have a hardware issue, the Touch part of the screen seems to be damaged!Do you know if you still have warranty for this phone?
...if you have warranty and the screen is not impacted the warranty will cover the replacement of the touch, if not... do you feel comfortable getting inside the phone in order to replace the touch?
Hi Victor, this just happen this afternoon, yes I drop the phone this morning from 1meter high, although it has a protection case, the phone is an iPhone 5
ok, the touch screen is damaged, need to be replace!, given the dropping part, warranty will not cover the replacement, so, do you feel like you can get to replace the touch screen?
...the replacement may cost about $35 plus S&H...
...tale a look at it: http://www.ebay.com/...Cell_Phone_Replacement_Parts_Tools&hash=item43bd9420ab; this includes the tools!
Yes in Mexico city I can get a replace for the touch screen, and no I do not have a guarantee, but pls tell me why I can not reinitiate the phone ?
...yes, you can restart the phone but is a hardware issue, we will waist time, but if you want to try it I can guide you.
yes please I will appreciate it
...this video shows how to proceed with the factory reset of the iPhone 5: https://www.youtube.com/watch?v=YIuvStoRyO4
Take your time, I will be here for any question!
ok thank you
Your well come!
So far so good?
you were right it does not solve the problem, thank you for the advise I will try to replace the touch screen, good night
Your are well come, take note of the next video: https://www.youtube.com/watch?v=UgtPm39Ta44; it shows all the presses to replace the screen!