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Técnico Juan Ramón
Técnico Juan Ramón, Técnico Electrónico
Categoría: Electrónica de Coches
Clientes satisfechos: 2345
Experiencia:  Más de 14 años de experiencia en el campo de la Electrónica.
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The Nav screen on my Cadillac SRX 2011 sometimes turns crazy

Pregunta del cliente

The Nav screen on my Cadillac SRX 2011 sometimes turns crazy going up and down and does not turns on. What is the solution?
Enviada: hace 3 años.
Categoría: Electrónica de Coches
Experto:  Técnico Juan Ramón escribió hace 3 años.

good nigth my name is***** i atended you today.

ok firs we need check next point.

1.- check fuse of fuse box here we need decart a failure of ones.

2.- try to have a scaner of ECU or cumputer of the Cadillac.

3.- check charger of battery of car.

4.- If the navigation system needs service and the steps listed here have been followed but there are still problems, see your dealer for assistance. Ordering Map DVDs The map data in the vehicle is the most up-to-date information available when the vehicle was produced. The map data is updated periodically, provided that the map information has changed. For questions about the operation of the navigation system or the update process, contact the GM Nav Disc Center toll‐free phone number, 1‐877‐NAV‐DISC (1‐877‐628‐3472) or go to the center's website, www.gmnavdisc.com. If updates are needed, call the GM Nav Disc Center or order a new disc online. To order a disc, have the vehicle's

5.- need actualised map and reset nav screen.

can you speak in spanish or only english my client.

i am here on line if you hava comentaries and hope to helpyo good.


juan ramon

Experto:  Técnico Juan Ramón escribió hace 3 años.

do a reset or hard reste if your cadillac has a Cue Or Cadillac User Experience.

Besides solving general glitches with CUE, a hard reset/restart can also solve issues with:

  • CUE not recognizing inputs on the touchscreen
  • CUE not recognizing HVAC settings on the touch panel
  • Issues with various OnStar features

So, here’s how to perform a restart — otherwise known as a hard reset — on Cadillac vehicles equipped with CUE:

  1. Turn the vehicle on
  2. Open the CUE faceplate, thereby exposing the storage area behind it
  3. With the faceplate up, turn off the vehicle
  4. Open the driver’s side door
  5. Wait 30-60 seconds with the driver’s side door open
  6. Close the door and start the vehicle
  7. Lower the faceplate

if not possibl to do that, we need goingto to go dealer and charger a new software and make a reset .

juan ramon

thanks, ***** ***** have any comentary i am here on line, so if i can help you more tell me. please.

Experto:  Técnico Juan Ramón escribió hace 3 años.

Note: a hard reset or restart does not reset system settings or remove user-set items such as favorites.

After performing this sequence of steps, CUE and the vehicle’s other infotainment and telematics technologies will have been “hard reset”, but CUE won’t show any messages this to be the case. The tell-tale sign of a hard reset, however, is a spinning yellow circle in the top right corner of the system, which indicates that CUE is reloading settings.

juan ramon

Experto:  Técnico Juan Ramón escribió hace 3 años.

i am waqiting you answer or any comentary, and hava a happy new year and hava a meny good things,

good night.

juan ramon