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Ing. Navas
Ing. Navas, Ingeniero
Categoría: General
Clientes satisfechos: 2049
Experiencia:  Especializado en Hardware, Software e infraestructura de redes.
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I dont know what I did to my Dell laptop but all if the icons

Pregunta del cliente

I don't know what I did to my Dell laptop but all if the icons moved sideways. How do I reset them back? Thank you
Enviada: hace 3 años.
Categoría: General
Experto:  Ing. Navas escribió hace 3 años.




When did this happen?

Cliente : Just now i hit Cntrol Alt Delete a few times to close a program that i was running
Cliente : i may have hit a different key since i had to do it various times

...it is fine, lets try a "System Restore", do you know the version of windows that you have?

Cliente : Xp

check this video, it will show you the steps to follow: https://www.youtube.com/watch?v=upbpNDYYlV8


...make a restore to time previous to the icons moved!

Cliente : Ok I did all that the video says and it was not helpful at all as i had nothing programmed to restall to. This happened about a year ago and Just answer gave me a simple solution not like the video but i can't access my previous questions to see what we did. There must be something easier. Time is an issue
Cliente : Also i see that just answer wants to charge me $12 for my question. I have unlimited membership and there should be no charge. Please correct this. I am not very happy at the moment

...One thing at a time, the $12 have to be issued with Customer Support, I am Tech Support, I have no access to your account info, you can address you questions about money [email protected]


About the Icons,now you are saying that the issu have 1 year hapending,, what else can you tell me about it?

Cliente : No it happened once a year ago i wrote Just Answer, we fixed it in a few minutes and I have had no other problems until today.

So, your icons, are side ways?

Cliente : No it happened once a year ago. I wrote Just Answer and in a few minutes we fixed it and I have not had a problem until today

press Alt, Ctrl and Up arrow keys togethe!

Cliente : Yes

press Alt, Ctrl and Up arrow keys together!!

Cliente : ok give me a minute

...aAny thing else that I can do for you.

*If my assistance was helpful, please remember to RATE the quality of my service.

Experto:  Ing. Navas escribió hace 3 años.

...I see you have been disconnected, so I closed our "Chat", I'll keep in line in case you have any doubt in you require assistance.

Our chat may be over but you can still continue formulating questions regarding this issue, you can also back to this page to see our conversation.

Next step?

If you have finished, please RATE the answer provided, or, you can inquiry using the box located below.

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Experto:  Ing. Navas escribió hace 3 años.
...following up your case, I would like to know, did you follow my suggestion?

* Please remember to rate the quality of my answer.
Experto:  Ing. Navas escribió hace 3 años.
Any thing else that I can do for you?