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Formule su propia pregunta a Ing. Navas
Ing. Navas
Ing. Navas, Ingeniero
Categoría: General
Clientes satisfechos: 4282
Experiencia:  Ing. en Electrónica, más de 10 años de experiencia laboral resolviendo toda clase de problemas relacionados con tecnologías de la información
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Ing. Navas está en línea ahora

Iplaced an order with Amazon but the parcel has not been

Pregunta del cliente

Iplaced an order with Amazon but the parcel has not been delivered
JA: ¿Qué has intentado para resolver el problema?
Customer: I have tried to ring the phone numbers listed without success
JA: ¿Hay alguna otra cosa que quieras que sepa el Experto?
Customer: When my parcel will be delivered. The reference number is(###) ###-####8105152
Enviada: hace 11 días.
Categoría: General
Experto:  Ing. Navas escribió hace 11 días.

Greetings

Welcome to JustAsnwer Technical Support, my name is***** am assisting you today.

Do you have the Tracking number for the parcel?

*you can locate the tracking number in "Account & Lists / Your orders" in the details of the order.

Cliente: escribió hace 8 días.
If you cannot deliver my order can you please refund the money to my account
Cliente: escribió hace 8 días.
8105152
Cliente: escribió hace 8 días.
I cannot find the tracking number but this is the number on an email I received
Experto:  Ing. Navas escribió hace 8 días.

...ok

In order to Cancel your order:

  1. Go to Your Orders and select the order you want to cancel.
  2. Select the check box next to each item you want to remove from the order.
    *to cancel the entire order, select all of the items.
  3. Select "Cancel checked items" when finished.

After submitting the cancelation, you'l receive a confirmation message to the email address on your account.

You can also confirm that the order was canceled by visiting Your Orders. If you see the order in the "Cancelled Orders" section, it was successfully canceled.

If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center.

If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.

Is there some thing else tat I can do for you?

Cliente: escribió hace 8 días.
I wish to advise that I am totally dissatisfied with Amazon in the way that my question has been handled. I will not buy from Amazon again and will tell friends about my mistreatment
Experto:  Ing. Navas escribió hace 8 días.

...I am sorry to hear that!

Can you tell me how to improve our services?

Cliente: escribió hace 8 días.
Please give me a telephone number so that I can speak to someone. I refuse to pay 18 euros for you to call me when when I can call you for free
Experto:  Ing. Navas escribió hace 8 días.

... I understand, thank you!

Before continuing, I must clarify that you have entered JustAsnwer, we are a paid Support and Technical Assistance service, although we DO NOT work for or with Amazon, for contacting Amazon Customer Support you can dial 1(###) ###-####/strong>

Cliente: escribió hace 8 días.
The telephone number you have provided is for the USA. I would like a telephone number for customer service Spain
Cliente: escribió hace 8 días.
The telephone number you have given me is fro the USA. I would like a telephone number for customer service Spain
Experto:  Ing. Navas escribió hace 8 días.

...in Spain you can dial:

  • +34 900-803-711
  • +34 800-810-251
  • +34 91-123-04-13

Do you have other inquiries?

Cliente: escribió hace 3 días.
No help at all