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Ing Rafael Solorzano
Ing Rafael Solorzano, Ingeniero informático
Categoría: Informática
Clientes satisfechos: 1388
Experiencia:  Soporte Tecnico at RedUno
Escriba su pregunta sobre Informática aquí...
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Need help in English! Can you help me? Asistente del

Esta respuesta ha recibido una valoración:

Hi Laura, need help in English! Can you help me?
Asistente del experto: ¿Qué has intentado hacer hasta ahora para resolver el problema?
Cliente: Creted a second Apple ID and account to use the Apple TV's in our Hotel/Rental Villa for clients but need to sign in on my Iphone and I amstuck! Can you help me?
Asistente del experto: ***** ***** cuestiones tecnológicas pueden llegar a desesperarnos. Te voy a poner en contacto ahora con un técnico. ¿Hay alguna otra cosa que quieras comentarle?
Cliente: No

Welcome to JustAnswer
I am Rafael, Computer Engineer
I'm going to assist you today.

Do you have the mail and the password ***** both account?

Cliente: escribió hace 3 días.

And in what step exactly are you struck?

Can you tell me the exact error message that appear on screen?

If you want to add a second Apple ID account to your iPhone you have to follow this 3 steps.
Step 1: Sign out of your current Apple ID

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap your Apple ID banner at the top of the screen.
  3. Scroll to the bottom and tap Sign Out.

    Source: iMore

  4. Tap Sign out of iCloud if you have different accounts for iCloud and the iTunes and App Stores. Otherwise, proceed to Step 5.
  5. Enter the password associated with your Apple ID.
  6. Tap Turn Off for Find My iPhone.
  7. Turn on the category for any data you want to save locally on your iPhone. Remember, when you switch accounts, the data on your iPhone will merge with the new Apple ID data.
  8. Tap Sign Out.
  9. Tap Sign out again to confirm that you want to sign out.

    Source: iMore


Step 2: Sign in with a different Apple ID

Now you can sign in to your iPhone or iPad with a different Apple ID.

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap Sign in to your iPhone (or iPad).

    Source: iMore

  3. Tap Email and enter the email address associated with the different Apple ID.
  4. Enter the Password associated with the different Apple ID.
  5. Tap Merge if you want to merge the data on your iPhone with the iCloud account associated with the different Apple ID. Tap Don't Merge if you don't want the content on the iPhone uploaded to iCloud in the different Apple ID's account.

    Source: iMore


Step 3: Add a second Apple ID

If you use multiple Apple IDs, such as having one for personal use and the other for work, then you'll be glad to know that you can actually use more than one Apple ID on your device for things like email, contacts, notes, and more. Here's how to add that:

  1. Launch Settings.
  2. Scroll down and select one of the following: Mail, Contacts, Calendar, Notes, or Reminders.
  3. Tap Accounts.

    Source: iMore

  4. Tap Add Account.
  5. Select iCloud.
  6. Type in your Apple ID email, then tap Next.
  7. Type in your password, then tap Next.
  8. After verifying your info, select the services that you want to turn on.

    Source: iMore

Try that and tell me if it worked.
I will be here online.
And do not forget to rate the attention
received with the "stars" above.

Cliente: escribió hace 3 días.
Thanks for the info, I have to stop today and will do this tomorrow - can I answer you tomorrow?

Yes, indeed. This question will be open for 7 days.

Tomorrow you can write me back.

I will be online, and we can do it together.

And do not forget to rate the attention
received with the "stars" above.

See you tomorrow.

Ing Rafael Solorzano y otros otros especialistas en Informática están preparados para ayudarle
Cliente: escribió hace 3 días.
Hi Rafael, are you online - can we talk?

Thank you for using the Premium Remote Assistance Service. We can communicate directly by WhatsApp call or video call. Here you can write your number so that I can contact you and thus perform the Secure Remote Assistance.

Yes indeed we can talk. Please write me here you number to contact you by Whatsapp.

Cliente: escribió hace 3 días.

+XXXXXXXXXXXX I do have WhatsApp

The number is ***** a local phone or a celular phone?

Do you have Skype or Telegram installed in your smartphone?

Don´t worry. I will contact you by Whatsapp.

I am trying to contact you via Whatsapp. But ir show me an error message.

Do you have your whatsapp account activated in that number?

Cliente: escribió hace 2 días.


Cliente: escribió hace 2 días.
if you can give me your number I call you


Cliente: escribió hace 2 día.
Rafael did a great job guiding me through all steps I needed to solve my problem, he was patient and explained the steps in an understandable, cordial & friendly way - a pleasure! Many Thanks, ***** ***** Steyn