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Jose Mari
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Categoría: Redes
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Experiencia:  Técnico informático / Programador/Técnico de Sistemas
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the wireless internet on my Sony VAIO VGN-NR260E computer will

Pregunta del cliente

the wireless internet on my Sony VAIO VGN-NR260E computer will not work. when i go to the Wireless Network Connection Status, it says that both the IPv4 and IPv6 Connectivity are limited. how do i get full connectivity?
Enviada: hace 6 años.
Categoría: Redes
Experto:  Pepito escribió hace 6 años.
This problem usually happens when a PC is not connected with the correct key to the router. The pc is attached to the router but not authenticated.

you must ensure that the key is correct. If everything is ok and still does not work, reset the router.
Experto:  soto90 escribió hace 6 años.
Check out if Firewall is stoping the signal, because it usually blockes internet conection, just prove to desactivate it, from the search bar write "Firewall" and then go in, and click "desactivate", then restart your pc and prove it again.
Experto:  ratonxi escribió hace 6 años.
hi, thanks for using JA:

The very first step is to check if your have DHCP enable in your Windows Network Configuration. Simply, follow the steps outlined bellow to configure DHCP correctly, which is the 1st cause in this type of Connectivity errors:

1. Click on the Start menu and select Control Panel.

2. Click on Network and Sharing Center.

3. Click on Manage network connections, located on the left-side menu.

4. Right click on the Local Area Connection icon and select Properties. You will have to confirm your action.

5. In the new window, select Internet Protocol Version 4 (TCP/IPv4) from the list of items and click Properties.

6. If any IP or DNS information is listed in the new window, you may want to write it down in case you need to restore your settings at a later time.

Ensure the radio buttons beside Obtain an IP address automatically and Obtain DNS server address automatically are selected. Click OK. Close the remaining windows.

7. Once done, simply reboot your computer and the problem should be solved.

Regards! Please, remember that I only get paid if you click on green ACEPTAR button.

Experto:  soto90 escribió hace 6 años.
I think you have to reset your router, usually we think the problem is in pc but it comes from router, I recommend you reset your modem, please prove next steps:

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
Cliente: escribió hace 6 años.
my IPv4 is already set to obtain an IP address and DNS server address automatically but my wireless internet still wont work. i know its not the router because i tried doing it in a public place where everyone else's wireless was working and still i had no luck. could it be my firewall? the firewalls for DOMAIN PROFILE, PRIVATE PROFILE, PUBLIC PROFILE IS ACTIVE are all off.

pleaaase help! thank you!
Experto:  ratonxi escribió hace 6 años.

Ok, then we will need a step further to troubleshoot the issue. I will need some extra information of your computer. Please, kindly follow the steps bellow to provide such information:

1. Go to Start menu, then click on Run, and in the box, type:


And hit enter. Once done, a new windows will open. In the new windows, simply, write:

ipconfig /all

Then, Rightclick in the box and then "select all". Hit enter. Now copy the text, with control key + C key, to copy. Once copied, simply go back to here and paste the previously copied text with the command control key + V to paste.


Experto:  Jose Mari escribió hace 6 años.
Good afternoon,

You should check that your PC is in the range assigned by the router DHCP or static ip failing. In addition to correctly enter the username and password for the authentication of wireless network (the numbers should match). And if all the above checks fails to navigate properly, you should consider reviewing the settings on your pc.

For any clarification or queries, please contact me. If you believe that the answer provided is invalid, please mark the response as correct.

We look forward to hearing from you, receive a greeting,
Cliente: escribió hace 6 años.
This is what comes up:

Microsoft Windows [Version 6.0.6000]
Copyright 2006 Microsoft Corporation. All Rights Reserved.

Experto:  Jose Mari escribió hace 6 años.
Do you speak spanish, Jaime?